Eljo Mucaj is a development expert in banking, financial consulting and business advisory services with 17 years of professional experience. His expertise includes financial advisory, banking products development, financial technology, project management, business development planning, sales development and customer experience management. Currently, Mr.Mucaj works as Managing Director at Creative Business Soluions (CBS). He is in charge of implementing the company's vision and day-to-day operations, large projects implementation and support functions that enable firm growth and smooth financial performance. Previously Mr. Mucaj worked for more than eight years with Raiffeisen Bank Albania. He performed many positions including SE Senior Account Manager, Micro Process Quality Manager, Head of Mortgage Products Business Department and finally as Head of Customer Experience Department. He is a proven manager with combined analytical and management skills and ability to deliver results. He is graduated in Economy and Business Administration, at University of Tirana and holds a Master for Executive MBA of University of Sheffield.